Shipping & Delivery Policy

Information

This section details information about your orders, shipping, pre-orders, cash-on-delivery, delivery delays, and customer service. Our intention is to make things clear for customers about what to expect after ordering from RS Label, as we know how important it is to receive your purchased products in the finest condition and on time.

At RS Label, each order goes through a structured processing time before it is shipped. Once dispatched, our delivery team follows standard shipping timelines based on the destination and courier operations.

This policy also outlines how pre-orders are handled, how cash on delivery works, and what may cause a delivery delay in certain situations. Customers can also access instructions on order tracking and reach out to customer support for any necessary help.

Order Processing Time

This refers to the period when the order is confirmed by the customer, followed by payment verification and order dispatch. During this period, our team checks, prepares, packs, and makes the product ready for shipping.

RS Label takes 1 to 3 business days to process orders. Processing may take slightly longer during public holidays or busy sale periods.

Shipping Time

Once an order is dispatched, the delivery timeline begins according to our logistics partner's schedule. Customers will receive shipment updates and tracking details once the order leaves the dispatch facility.

Orders typically take 4 to 7 business days to deliver within India after being shipped. This duration may vary due to uncontrollable circumstances such as floods or other environmental conditions.

Pre-Order Items

Items marked as pre-order are confirmed only after a customer places the order successfully with verified payment. The minimum dispatch timeline for pre-order items is typically 4–5 weeks from the order confirmation date, allowing our team time to prepare, quality-check, and pack the order.

Express Shipping

Porter service is available in Delhi / Delhi NCR for same-day delivery, based on full advance payment for the order. Contact us at support@rslabel.com or [ADD BUSINESS PHONE NUMBER] for enquiries.

Cash on Delivery (COD) Policy

COD is available only in select locations across India. A standard advance of 10% of the order value or ₹200, whichever is lower, is required to confirm the order. This amount is adjusted against the final payment at delivery. If the package is refused at delivery, this advance is non-refundable. Repeated refusal or return of COD orders may result in COD being disabled for future orders on that account.

Cancellation & Parcel Lost

RS Label will refund the paid amount if an order is cancelled due to business issues or low stock. Customers may also choose to purchase a different product instead.

If a courier partner reports a parcel lost in transit, customers can receive a full refund or a replacement, subject to stock availability. Refunds are generally issued via the original payment method, and our support team will assist with the process.

Delivery Attempts & Returns

Our logistics partners will re-attempt delivery according to their schedule and may contact the customer at the phone number provided at checkout. If payment is not completed at the time of delivery (for COD orders), the order may be returned to our warehouse. If a returned item is reordered, shipping charges will apply, conditions apply.

Please provide accurate contact details while placing an order to avoid delivery issues.

Customer Support

For delivery-related questions — such as a missing tracking link or a delayed delivery — contact our support team at support@rslabel.com. We recommend checking estimated delivery times before placing an order. The RS Label support team is always available to help.