Return & Exchange Policy

Return & Exchange Policy

Terms & Conditions Agreement

Purchasing with RS Label indicates your understanding, acknowledgment, and agreement to the terms & conditions and policies of our website.

Quality Check

If you have received a damaged or wrong product, we require an unboxing video as proof. Without this video, exchange/return requests cannot be accepted.

Return Policy

We do not offer refunds on any product purchases, whether bought within India or internationally. However, size exchanges are accepted under the conditions listed below. Products under the sale category are not eligible for any exchange, return, or refund. Please contact our support team for further details.

Return Criteria

Only products that are unused, unworn, unwashed, and undamaged — with all tags and labels intact and in original packaging — are eligible for exchange. Items that fail this check during quality inspection will be shipped back to the customer, with additional shipping charges applicable.

International Orders

We do not offer a return or exchange policy for international orders.

Exchange Process

All sale, discounted, coupon-based, or gift voucher purchases are non-returnable, non-refundable, and non-exchangeable.

Size Exchange

If you have a size issue with your delivered product, email us at support@rslabel.com within 24 hours of delivery. If reverse pickup is available at your pin code, we will arrange collection and resend the correct size. Reverse pickup charges of ₹250 apply and are borne by the customer. Note: reverse pickup may not be available at all pin codes — in such cases, customers can self-ship the item back with their name and mobile number mentioned on the package.

Exchanges are allowed for size issues only, not for style or design changes. If the desired size is unavailable, a store credit note will be issued instead.

Damaged / Wrong Delivery

If you receive a damaged, defective, or incorrect item, please inform us within 24 hours of delivery. We will arrange a replacement via the fastest available courier. All products undergo a 3-step quality check before dispatch, and the process is recorded for reference — but if an issue still occurs, we will resolve it promptly.

Why Exchange May Not Be Accepted

We take great care in delivering our products and maintaining high quality standards. Exchanges will not be accepted if:

  • The customer simply dislikes the material or colour — we recommend reviewing product descriptions and images carefully before ordering
  • The product is a free-size item
  • The product has been washed or worn
  • The purchase was made from the Sale section

As our products are handmade and involve multiple production processes, slight variations in colour and finish may occur. Colour may also appear to vary by 10–12% depending on your screen resolution and camera lighting — this is not considered grounds for exchange or return.

Refund Policy

We do not provide refunds on any product purchases, whether bought in India or internationally. Only size exchanges are supported, as outlined above.

Partial Cash on Delivery (COD) Policy

Advance Payment Requirement

We offer Partial COD as a payment option. Customers are required to pay an advance of 10% of the order value or ₹200, whichever is lower — consistent with our Shipping Policy. The remaining balance is payable at the time of delivery.

Non-Refundable Advance

The advance amount is strictly non-refundable, including in cases where:

  • The order is cancelled by the customer after paying the advance
  • The customer refuses to accept the parcel at delivery
  • The parcel is returned due to delivery failure (incorrect address, customer unavailable, refusal to pay balance, etc.)
  • The customer changes their mind after placing the order

If a customer requests a new or replacement order, the original advance cannot be adjusted against it.

RTO (Return to Origin)

If incorrect or incomplete address information results in the parcel being marked RTO, a credit voucher will be issued after deducting shipping and RTO charges. Please double-check your details, as they cannot be changed once the order is packed or shipped.

Customer Support

For any questions or assistance, email us at support@rslabel.com.